Return & Refund Policy

Thank you for shopping at erudesu.com! We take pride in creating high-quality fan merchandise. Because many of our items are produced in limited batches, pre-orders, or made-to-order runs, please review our policy regarding returns, exchanges, and refunds below.

1. Unboxing Video Requirement (Crucial)

To protect both buyers and our store against claims of damage or missing items, we strongly recommend/require an unboxing video for all claims regarding damaged, defective, or incorrect items.

  • Video Criteria: The video must show the parcel’s outer packaging intact, the shipping label clearly visible, and the continuous opening of the package without edits or cuts.
2. Eligible Conditions for Return or Exchange

We accept return or replacement requests under the following circumstances:

  • You received a defective or damaged item upon delivery.
  • You received an incorrect design or size relative to your confirmed order.
  • Items were missing from your package.

Claims must be submitted within 7 days of delivery confirmation.

3. Ineligible Items & Non-Refundable Situations

We cannot accept returns or issue refunds for:

  • Change of Mind: Orders cancelled or returned because you no longer want the item after it has shipped.
  • Custom / Made-to-Order Items: Personalized or limited pre-order merchandise, unless defective.
  • Minor Color/Print Variations: Slight variations in color due to screen display differences or minor printing tolerances inherent to manufacturing processes.
  • Buyer Error: Incorrect shipping addresses supplied by the buyer or selecting the wrong size/variant during order placement.
  • Items Damaged Post-Delivery: Products damaged due to improper handling, washing, or wear and tear.
4. Return Process
  1. Contact customer support at support@erudesu.com with your Order Number, photos/unboxing video, and a description of the issue within 7 days of receiving your package.
  2. Once approved, we will provide you with instructions and a return shipping address.
  3. Items sent back to us without prior authorization will not be accepted.
5. Shipping Costs for Returns
  • Store Error / Defective Item: If the return/exchange is due to our error (damaged, defective, or incorrect item), erudesu.com will cover the cost of return or replacement shipping.
  • Approved Exchanges (Non-Defect): If an exchange is approved outside of store error, the customer is responsible for all return shipping fees.
6. Refunds & Processing
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.
8. Contact Us

For any questions regarding returns, refunds, or damaged orders, please reach out to us: